Privacy Policy — Postpartum Pathways

Effective date: August 26, 2025
Contact: kirsten@postpartumpathways.org
Website: https://postpartumpathways.org

Short summary (plain language): We collect the personal information you give us (for example, name, email) and certain technical info when you visit our site. We use that information to provide and improve our services, communicate with you, process payments when needed, and comply with legal obligations. We do not sell personal information for money. If you have questions or want to exercise your privacy rights, email kirsten@postpartumpathways.org.

1. Who we are

Postpartum Pathways (“we,” “us,” or “our”) operates https://postpartumpathways.org (the “Site”). The Site provides doula training, educational resources, and related services for birth and postpartum professionals and parents.

2. Information we collect

a) Information you provide directly

  • Contact & account info: name, email address, phone number, billing or mailing address if you register for courses or buy services.

  • Payment info: if you make purchases, we collect payment details through secure third-party processors (we do not store full credit card numbers on our servers).

  • Communications: any messages, feedback, support requests, or content you send us (including attachments).

b) Information we collect automatically

  • Usage and device data: IP address, browser type, operating system, pages visited, referring/exit pages, timestamps, and other diagnostic/usage information.

  • Cookies & similar technologies: small files placed on your device to enable site functionality, remember preferences, and help with analytics and advertising.

c) Information from third parties

  • We may receive information from third-party services you use to sign in (if offered) and from analytics or advertising providers.

3. How we use information

We use the information we collect to:

  • Provide, operate, and maintain the Site and our services.

  • Process orders and payments, deliver course access, and manage accounts.

  • Communicate with you (newsletters, account notices, marketing — only if you consent where required).

  • Improve the Site and services, perform analytics, and monitor security.

  • Comply with legal obligations and respond to legal requests.

4. Legal basis for processing (where applicable)

Where required by law (for example, GDPR), our legal bases for processing personal data include:

  • Contract performance: processing necessary to provide goods/services you request.

  • Consent: when you opt in (e.g., marketing emails).

  • Legitimate interests: for site operation, fraud prevention, and analytics, balanced against your rights and freedoms.

  • Legal obligation: to comply with court orders or other legal requirements.

5. Cookies, tracking, and advertising

We use cookies and similar technologies for:

  • Essential functions: account login and site security.

  • Performance & analytics: to understand site usage and improve our services.

  • Optional marketing: only with consent where required.

You can manage or disable cookies via your browser settings. Disabling some cookies may affect site functionality.

6. Third-party services & links

We use trusted third-party service providers to operate our Site (for example, course hosting platforms, email providers, payment processors, and analytics providers). Those third parties have their own privacy practices. Our Site may contain links to other websites — we aren’t responsible for their privacy practices.

7. Data retention

We retain personal information only as long as necessary for the purposes described (for example, while your account is active, to provide services, and to comply with legal obligations). Typical retention periods:

  • Account & transaction records: while account active + up to 3 years for recordkeeping and tax purposes.

  • Support communications and logs: up to 2 years unless needed longer for legal/regulatory reasons.

8. Your rights (depending on where you live)

General rights (may vary by jurisdiction)

  • Access: request a copy of personal information we hold about you.

  • Correction: ask us to correct inaccurate personal information.

  • Deletion: request deletion of your personal information (subject to legal exceptions).

  • Restriction/Objection: request restriction of processing or object to certain processing (e.g., direct marketing).

  • Data portability: request transfer of certain data to you or another provider.

California residents (CCPA/CPRA)

  • You have the right to know categories of personal information collected, request deletion, and opt out of the sale of personal information. We do not sell personal information for monetary consideration. To exercise these rights, contact kirsten@postpartumpathways.org.

European residents (GDPR)

  • To exercise the rights above (access, rectification, erasure, restriction, portability, objection), or to withdraw consent, contact us at kirsten@postpartumpathways.org. We may need to verify your identity before fulfilling requests.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or electronic storage is 100% secure; we cannot guarantee absolute security. If a breach affecting personal data occurs, we will comply with applicable notification laws.

10. Children’s privacy

The Site is not directed to children under 16. We do not knowingly collect personal information from children under the age required by local law (for some jurisdictions this is 13, for others 16). If you believe we collected information from a child, contact us and we will delete it.

11. International transfers

Data you provide may be stored and processed in the United States or other locations where our service providers operate. Where transfers occur, we will protect your information consistent with this Policy and applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the updated policy on the Site with a revised “Effective date” and, where appropriate, notify you by email.

13. How to contact us

If you have questions, want to exercise privacy rights, or want to request deletion of data, email:
kirsten@postpartumpathways.org